We have updated our online service desk in Microsoft Teams. The previous one has been shut down. Our new team is called CVAD Service Desk. Below are tips on how to get connected on Microsoft Teams.
Note: After joining you may need to shut down the application (from the service tray at the bottom right) and relaunch. Logging off your computer and logging back on will accomplish the same thing.
If you have a question or need to request support, just post in the Service Desk channel and one of our staff members will initiate a one-on-one support session.
Tabs: The service desk looks similar to the one we were using previously. One change is the tabs across the top of the Service Desk channel. These are links to help documentation, websites (such as the Appointments and Reservations service we have been using), and other materials that were previously on our website.
Ongoing Development: Some of the site's features are in development and we will be updating and adding content throughout the summer. As questions are submitted we will update the help documentation. Report any issues you experience to the CVAD service desk email address (email@example.com) or in the Service Desk channel.